1. Shipping Damage Coverage Only

Items purchased from Aryaé will be fully refunded or replaced with brand new items only and explicitly if they are damaged or broken during shipping transit.

2. Strict 5-Day Window & Proof Requirements

To successfully qualify for a refund or identical replacement item, your claim must fully meet the following criteria:

• Timeframe: The refund or replacement request must be submitted at the latest within 5 calendar days after the tracking system shows the item has been officially marked as received.
• Proof of Damage: Customers must provide undeniable photographic or video proof clearly showing that the structural damage happened during parcel delivery and transit (e.g., damaged outer courier box, leaked fluid inside original wrapping, or broken glass upon box opening). Claims showing signs of subsequent user handling damage will be rejected.

3. Policy Exclusions (Change of Mind)

Due to the hygienic, personal nature of olfactory items and custom blending profiles, we strictly do not accept returns or offer refunds for:

• General “change of mind” requests after an order is dispatched.
• Personal fragrance/scent preferences (disliking how a specific green, floral, or woody note wears on you).

4. Refund Issuance Timeline

Once your proof of courier transit damage is submitted and reviewed, we will issue an approval status notice within 2–3 business days. Approved monetary compensation refunds will be processed via bank transfer within 7 to 14 working days.

5. How to Initiate Your Request

If your item arrived damaged, please reach out directly through one of our two official channels, including your Order Number and attached media proof: